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FAQ

For urgent questions/problems, kindly reach out to us through any of the following:

Orders
How do I place an order?
 

You can place your order in 3 ways:

1. On our webstore www.qalixcasa.com

2. On our shopee store www.shopee.ph/qalixcasa

3. DM on our social media accounts Facebook or Instagram

 

To place order on our webstore:

1. Click on the item you would like to purchase. Make sure to read the description!

2. Select "Add to Cart" then continue shopping or "Buy Now" to proceed immediately to checkout

3. Once you have all items you would like to purchase in your cart, click on "Check Out"

4. Kindly fill out the form with your necessary information then click on "Continue"

5. Select your preferred shipping and payment methods. Then select "Complete Order"

 

To place order on our Shopee Store:

1. Click on the item you would like to purchase. Make sure to read the description!

2. Select "Add to Cart" then continue shopping or "Buy Now" to proceed immediately to checkout

3. Select your Shopee Voucher or Redeem some coins, then click on "Check Out"

4. Select your Delivery Address, check out the order details and select your payment option, then click on "Place Order"

 

To place order on Facebook/Instagram:

1. Note the "Item Name" of the item you wish to purchase.

2. Send us a message with the following details:

     Full Name:

     Complete Address: please include postal code & landmarks

     Contact Number:

     Complete Order: Item Name + Quantity + color/design

Payment: COD/Gcash/Bank Transfer (Unionbank)

3. Leave everything to us and wait for your confirmation text!

 
Can I cancel my order?
 
 
What packaging do you use?
 
 
What if I receive broken items?
 
 
What are your operating hours?
 
 
Payments
What are your payment options?
 

We accept Cash-on-Delivery (COD), Gcash, Credit or Debit Card (Paymongo), Bank Transfer (Unionbank), and Installments via Tendopay.

 
How do I pay using my credit or debit card?
 
 
How do I pay using Gcash?
 
 
How do I pay using Bank Transfer?
 
 
How do I pay in Installments using Tendopay?
 
 
Is it safe to transact on your website?
 
 
Delivery
Where do you deliver to?
 

We deliver nationwide in most regions of the country! However, there may be certain areas that are beyond the scope of our partner courier. We will reach out to you if your area is affected.

 
How can I track my orders?
 
 
What are your Shipping Rates?
 
 
Is Delivery via Grab/Lalamove/Borzo free?
 
 
How long will shipping take?
 
 
Are the orders insured?
 
 
Can I pick up my order instead?
 
 
Collaborations & Partnerships
What is Qali x Casa?
 

We are an e-commerce store that offers aesthetic and unique decorative home and garden products in the country. It is our vision to be one of the most trusted and leading home & garden e-commerce store by continually striving to deliver professional customer service and quality products. 

 
Do you work with corporates & businesses?
 
 
Are you open to collabs & partnerships?
 
 
Other concerns?

Please fill out the form and we will get in touch with you shortly.

For general inquiries, partnerships & collaborations, email us at hello@qalixcasa.com

For customer related concerns, send email to wecare@qalixcasa.com 

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